Privacy Policy

Last Updated: February 24, 2026

1. Introduction

Fosseway Training ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fossewaytraining.com.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you:

  • Fill out a contact or enquiry form
  • Request a quote or book a training course
  • Contact us by email or telephone

This information may include:

  • Name
  • Email address
  • Phone number
  • Company or organisation name
  • Details about the training you are interested in

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on pages

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide information about our training courses
  • Process training course bookings
  • Provide, operate, and maintain our website
  • Improve and develop our website and services
  • Understand how visitors use our website
  • Communicate with you regarding your enquiry or booking
  • Comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g. submitting a contact form)
  • Contract: Where processing is necessary for the performance of a contract, such as providing training services you have booked
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our website and services
  • Legal Obligation: Where we need to comply with a legal obligation

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g. website hosting, email services)
  • Awarding Bodies: Where necessary to process training certifications and qualifications on your behalf
  • Legal Requirements: When required by law or to protect our rights, property, or safety

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Enquiry data is typically retained for up to 2 years unless you request earlier deletion.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about cookies, please see our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including encrypted connections (HTTPS) and secure hosting. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing your data
  • Portability: Request transfer of your data to another organisation
  • Objection: Object to our processing of your personal data
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: